Refund, Returns & Cancellation Policy
Next2Cart
What Is Our Refund, Cancellation and Replacement Policy?
At Next2Cart, we make every effort to fulfil all orders placed through our website. However, in certain situations, an order may need to be cancelled due to product availability, pricing or stock information errors, or other issues identified during order processing.
Our customer service team will inform you if all or any portion of your order is cancelled. If payment has already been made and the order is cancelled by Next2Cart, the eligible amount will be refunded through the original payment method, subject to applicable payment or transaction charges, if any.
Important Note About Parcel Opening Video
Customers are strongly advised to record a clear video while opening the parcel at the time of delivery.
If the product is received damaged, defective, or different from the product ordered, the parcel opening video may be required to verify the condition of the product and the replacement request.
Failure to provide an opening video may affect our ability to verify a damage or defect claim and may result in the replacement request being declined.
1. Refunds
Next2Cart primarily provides replacement for eligible defective, damaged, or wrong products.
If an eligible defective, damaged, or wrong product cannot be replaced due to product availability or other genuine reasons, Next2Cart may provide a refund for the eligible order amount.
Refunds, where approved, will be processed through the applicable payment method used for the order.
2. Shipping and Cash on Delivery (COD) Charges
If any shipping or Cash on Delivery (COD) charge has been separately charged and actually incurred for the order, such charges may not be refundable.
If no separate shipping or COD charge was charged to the customer, no such deduction will be made.
3. Replacement Policy
We are committed to providing a satisfactory shopping experience to our customers.
If the product you received is defective, damaged, or different from the product you ordered, you may request a replacement within 7 calendar days from the date of delivery, subject to the terms and conditions below.
Eligible Replacement Cases
A replacement request may be accepted if:
The product is received damaged.
The product is defective or does not function as described.
A different product has been delivered than the one ordered.
The product should be returned in unused condition, wherever applicable, along with its original packaging, invoice, tags, accessories, and other items received with the order.
Replacement Conditions
To request a replacement:
Contact Next2Cart customer support within 7 calendar days of delivery.
Provide your order details and explain the issue.
Provide photographs or videos of the product if requested.
For damaged products, provide the parcel opening video where available.
Keep the original packaging, invoice, accessories, tags, and other items received with the product.
The product may be inspected or verified before the replacement is approved.
Products that have been misused, accidentally damaged after delivery, modified, tampered with, or used contrary to the product instructions may not qualify for replacement.
Normal wear and tear and issues caused by improper use are not covered under this replacement policy.
Replacement Process
Once a replacement request is received, Next2Cart may review and verify the issue.
If the request is approved, the product may be collected through a courier service or the customer may be provided with instructions for returning the product, depending on the location and circumstances.
Customers should retain any courier receipt, airway bill, or tracking information provided during the return process.
The typical reverse pickup process may take approximately 3–6 business days, depending on the customer’s location and courier availability.
After the returned product is received and verified, Next2Cart will process the replacement.
The overall replacement process may take approximately 6–8 business days, depending on courier movement, product availability, and verification.
If the same product is unavailable for replacement, Next2Cart may provide an appropriate alternative or refund the eligible order amount, as applicable.
Products Not Eligible for Replacement
Replacement requests may not be accepted for products that:
Have been used improperly or damaged after delivery.
Have been tampered with or modified.
Have been damaged due to accidental use.
Show normal wear and tear.
Are missing essential accessories or parts supplied with the product.
Are returned without the required product packaging or invoice where these are necessary for verification.
Are reported after the 7-calendar-day replacement period.
4. Multiple Products in One Order
If multiple products were ordered and more than one product is defective, damaged, or incorrect, the customer should mention all affected products when contacting Next2Cart.
Each replacement request will be reviewed according to the applicable conditions.
5. Order Cancellation Policy
Customers may request cancellation of an order by contacting Next2Cart through the available customer support channels.
Cancellation requests should be made as soon as possible after placing the order.
An order can generally be cancelled only if it has not yet been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
If an eligible prepaid order is cancelled before processing or shipping, the applicable refund will be initiated through the original payment method, subject to applicable payment or transaction charges, if any.
6. Contact Us
If you have any questions regarding our Refund, Returns, Cancellation or Replacement Policy, please contact us:
Next2Cart
Address:
Shop No. 353, 1st Floor,
Sahara Market, Opp. Manish Market,
Musafir Khana Road, Mumbai – 400001,
Maharashtra, India
Email: info@next2cart.com
Phone: +91 7427864816
Customer Support: Monday–Saturday, 10:00 AM–7:00 PM
Next2Cart
Brand at your doorsteps.
